Shipping and Returns

Treasure House Of Makeup

HALLOWEEN NOTICE - Delivery Dates & Methods*:

Final order date for Royal Mail Untracked - Friday 20/10/2017 

Final order date for UK Courier -  Friday 27/10/2017**

Final order date for Halloween Weekend (28th 29th) UK Courier - Thursday 26/10/2017 before 1pm

During Halloween we may possibly send you substitute like for like products, alternative brands or sizes to ensure that your items are with you in time for Halloween, it is important to note that any orders containing items which are Pre Order / Backorder as of Wednesday 25th will not arrive in time for Halloween and may possibly be substituted for a alternative like for like product where possible. Otherwise delivery will be post 31st. Split Delivery Options will be available to you at checkout. 

*Applies to UK Mainland postage only, please contact the office for any other delivery destinations 

**Anything ordered Friday before 1pm will arrive Monday, Anything ordered Friday after 2pm will be processed Monday & arrive Tuesday 31st. 


Shipping and handling charges, restrictions AND Internet / Mail Order Consumer Purchase Return Policy 

Shipping and handling rates: 

Shipping and handling charges are determined by the merchandise Sterling amount of your order before any taxes, adjustments or shipping charges. If any items are backordered, the total shipping and handling charges will be charged when the stock is paid for. All backordered items will ship out via 

Delivery Charges – Standard UK Mainland. (Except Highlands& Islands of Scotland)

UK delivery only - UK Courier is sent tracked and signed via a 24 hour service. All (complete in stock) orders placed Monday - Wednesday before 3pm will be sent out within 48 hours (we aim to get orders out next day but this is not always possible). Orders Placed after this will be sent out the following Monday (this excludes bank holidays)
Royal Mail Untracked will be processed within 7 working days. PLEASE NOTE; 1) once this courier method is selected and paid for orders will not and cannot be fast tracked 2) We are unable to accept responsibility for lost goods sent via royal mail. By selecting Royal Mail Untracked you are accepting responsibity for any lost goods. 

All overseas & international shipments can take 7-10 days from time of dispatch.

Pre Order items are shipped from the US and take take anything up to 14 working days. This can vary depending upon holidays and or busy times of the year. We do our upmost to send your order ASAP. 


You may receive several shipments on orders with multiple products. 
Our Standard Delivery is via Royal Mail, Parcelforce or APC. Please provide street address and post code for delivery.


Merchandise Total Standard Shipping & Handling

Under 1kilo

£6.40

Over 1 kilo up to 1.5 kilo

£8.35

Over 1.5 kilo up to 2 kilo

£10.15

Over 2 kilo  Parcel Force 24hr (Next working day)

£12.75

 

All UK Mainland orders over £200.00(net)  free standard delivery (Free postage)

 

Europe (EU + Non EU) (Royal Mail) Small packets & Letter post

0-500gm

£22.00

Over 500gm up to 1 kilo

£25.10

Over 1kilo up to 2 kilo

£29.80

 

 

Rest of world (Royal Mail) Small packets & Letter post

0-500gm

£24.80

Over 500gm up to 1 kilo

£26.30

Over 1kilo up to 2 kilo

£43.50

 

 Large International shipping consignments are only available once special shipping charge quote and arrangements have been agreed. 


Rush service and premium shipping and handling will be quoted based on order size, shipping weight, level of service required and carrier selected. 

Certain items (for example HAZARDOUS GOODS) do not qualify for Standard Shipping. Items considered HAZARDOUS will require special handling and premium rates. Orders for items considered HAZARDOUS will require separate processing and may not be available at all to your location. 

Returns 

 In the interest of hygiene, items purchased are non refundable and all purchases are final. In some special circumstances refunds & exchanges will be offered at our discretion please see T&C's for further information (this does not include SALE or discounted items). Postage charges are non refundable 
This does not affect your statutory rights. 
 
If the item is damaged or faulty please contact the office for further instruction.