Shipping and Returns

Treasure House Of Makeup

Shipping and handling charges, restrictions AND Internet / Mail Order Consumer Purchase Return Policy 

Shipping and handling rates: 

Shipping and handling charges are determined by the merchandise Sterling amount of your order before any taxes, adjustments or shipping charges. If any items are backordered, the total shipping and handling charges will be charged when the stock is paid for. All backordered items will ship out via 

Delivery Charges – Standard UK Mainland. (Except Highlands& Islands of Scotland)

UK delivery only - UK Courier is sent tracked and signed via a 24 hour service. All (complete in stock) orders placed Monday - Wednesday before 3pm will be sent out within 48 hours (we aim to get orders out next day but this is not always possible). Orders Placed after this will be sent out the following Monday (this excludes bank holidays)
Royal Mail Untracked will be processed within 7 working days. PLEASE NOTE; 1) once this courier method is selected and paid for orders will not and cannot be fast tracked 2) We are unable to accept responsibility for lost goods sent via royal mail. By selecting Royal Mail Untracked you are accepting responsibity for any lost goods. 

All overseas & international shipments can take 7-10 days from time of dispatch.

You may receive several shipments on orders with multiple products. 
Our Standard Delivery is via Royal Mail, Parcelforce or APC. Please provide street address and post code for delivery.


Merchandise Total Standard Shipping & Handling

Under 1kilo

£6.40

Over 1 kilo up to 1.5 kilo

£8.35

Over 1.5 kilo up to 2 kilo

£10.15

Over 2 kilo  Parcel Force 24hr (Next working day)

£12.75

 

All UK Mainland orders over £200.00(net)  free standard delivery (Free postage)

 

Europe (EU + Non EU) (Royal Mail) Small packets & Letter post

0-500gm

£22.00

Over 500gm up to 1 kilo

£25.10

Over 1kilo up to 2 kilo

£29.80

 

 

Rest of world (Royal Mail) Small packets & Letter post

0-500gm

£24.80

Over 500gm up to 1 kilo

£26.30

Over 1kilo up to 2 kilo

£43.50

 

 Large International shipping consignments are only available once special shipping charge quote and arrangements have been agreed. 


Rush service and premium shipping and handling will be quoted based on order size, shipping weight, level of service required and carrier selected. 

Certain items (for example HAZARDOUS GOODS) do not qualify for Standard Shipping. Items considered HAZARDOUS will require special handling and premium rates. Orders for items considered HAZARDOUS will require separate processing and may not be available at all to your location. 

Returns 

 In the interest of hygiene, items purchased are non refundable and all purchases are final. In some special circumstances refunds & exchanges will be offered at our discretion please see T&C's for further information (this does not include SALE or discounted items). Postage charges are non refundable 
This does not affect your statutory rights. 
 
If the item is damaged or faulty please contact the office for further instruction.