Shipping and Returns


Shipping and handling rates: 

Shipping and handling charges are determined by the merchandise Sterling amount of your order before any taxes, adjustments or shipping charges. If any items are backordered, the total shipping and handling charges will be charged when the stock is paid for.  


Easter Office Hours:
TH Head Office and Warehouse will be closed for the Easter Break
06.04.22 - 18.04.22 (inclusive of those dates)  

Easter Shipping: 
Final Order Date before the Easter Break is 12pm 05.04.22 
All orders placed after this time, will be held and processed Tuesday 19.04.22 onwards.  
Final Order Date applies to in stock items ONLY
All pre order items have an approx. lead time of 14 working days (this will be longer during the holidays)
To compenstate for the longer than usual lead times, we have UNLOCKED our PRO DISCOUNT save 25% off everything 


Delivery Delays 
Due to the ongoing COVID situation and delivery / logistic issues we are experiencing shipping delays.
Your orders are still be processed and sent. Free UK Delivery will be automatically applied to all orders applicable (£50 and over).
Please note that our usual shipping methods and timeframes do not apply. We are currently dispatching orders within 7 days of receiving them, we ask you to bear with us during this time.
Please note pre order items are experiencing an additional delay and we currently do not have an estimated delivery date due to them coming from the USA. 



Delivery Charges – Standard UK Mainland. (Except Highlands& Islands of Scotland)

UK delivery only - UK Courier is sent tracked and signed via a 24 hour service. All (complete in stock) orders placed Monday - Wednesday before 3pm will be sent out within 48 hours (we aim to get orders out next day but this is not always possible). Orders Placed after this will be sent out the following Monday (this excludes bank holidays)
Royal Mail Untracked will be processed within 7 working days. PLEASE NOTE; 1) once this courier method is selected and paid for orders will not and cannot be fast tracked 2) We are unable to accept responsibility for lost goods sent via royal mail. By selecting Royal Mail Untracked you are accepting responsibity for any lost goods. 

All overseas & international shipments can take 7-10 days from time of dispatch.

Pre Order items are shipped from the US and take take anything up to 14 working days. This can vary depending upon holidays and or busy times of the year. We do our upmost to send your order ASAP. 


You may receive several shipments on orders with multiple products. 
Our Standard Delivery is via Royal Mail, Parcelforce or APC. Please provide street address and post code for delivery.


Merchandise Total Standard Shipping & Handling

Under 1kilo

£6.40

Over 1 kilo up to 1.5 kilo

£8.35

Over 1.5 kilo up to 2 kilo

£10.15

Over 2 kilo  Parcel Force 24hr (Next working day)

£12.75

 

All UK Mainland orders over £200.00(net)  free standard delivery (Free postage)

 

Europe (EU + Non EU) (Royal Mail) Small packets & Letter post

0-500gm

£22.00

Over 500gm up to 1 kilo

£25.10

Over 1kilo up to 2 kilo

£29.80

 

 

Rest of world (Royal Mail) Small packets & Letter post

0-500gm

£24.80

Over 500gm up to 1 kilo

£26.30

Over 1kilo up to 2 kilo

£43.50

 

 Large International shipping consignments are only available once special shipping charge quote and arrangements have been agreed. 


Rush service and premium shipping and handling will be quoted based on order size, shipping weight, level of service required and carrier selected. 

Certain items (for example HAZARDOUS GOODS) do not qualify for Standard Shipping. Items considered HAZARDOUS will require special handling and premium rates. Orders for items considered HAZARDOUS will require separate processing and may not be available at all to your location. 

Returns 

 In the interest of hygiene, items purchased are non refundable and all purchases are final. In some special circumstances refunds & exchanges will be offered at our discretion please see T&C's for further information (this does not include SALE or discounted items). Postage charges are non refundable 
This does not affect your statutory rights. 
 
If the item is damaged or faulty please contact the office for further instruction.